AT&T bungles bundle, loses business

AT&T is big on business bundles. Problem is, it can't seem to deliver them. Last week, your blogger successfully placed an order for a bundled package of an unlimited local and long distance business line conbined with AT&T's DSL Pro level service. The AT&T sales rep said the DSL service -- which she said is a new product offering called "DSL Red" -- would be provided via a remote terminal.

Turns out that while the rep was extremely courteous and helpful -- one of the best encounters I've had with telephone sales or service people -- she was sadly misinformed according to an AT&T account rep who called to say the order couldn't be fulfilled.

No such product; no DSL service. No bundle. No deal.

California uniquely positioned to demonstrate benefits of telemedicine

With rural areas comprising about 70 percent of the state along with its well developed medical care and high tech industries, California is uniquely positioned to be a national model for the use of telemedicine, the use of broadband telecommunications to allow doctors to consult with patients online. That reduces the need for patients to drive long distances to see medical providers in distant metro areas.

Kate Ackerman reports in today's California Healthline:

Telemedicine advocates across the country are working to alleviate some of these barriers to facilitate widespread adoption, but California is in a unique position to be a model for the rest of the country.

"California is the perfect state to do this in," said Peter Yellowlees, professor of psychiatry and director of academic information systems at the UC-Davis Medical Center, adding, "Officially, 70% of the state is rural, and it's a huge state. ... So I think the rural geography in California makes it ideal, but I think also there's an attitude of 'can do' in California where people clearly are prepared to try things differently."

One of the biggest obstacles to the use of telemedicine the article neglected to mention is the lack of advanced telecommunications infrastructure in rural areas of California. California Gov. Arnold Schwarzenegger, whose administration is about to issue a report by a blue ribbon task force report on what can be done to remove obstacles to wider broadband availability, is a proponent of telemedicine.

Study warns "last mile" congestion will bog down Internet connectivity

If you're mired in a broadband black hole and relegated to slow dial up or sluggish satellite connections, everyone else could be dealing with slow speeds in as little as three years.

A study by Nemertes Research warns unless another $42 billion to $55 billion is spent on U.S. telecommunications infrastructure above and beyond the $72 billion service providers are already planning to invest in the next three to five years, there will be a developing capacity problem.

“This groundbreaking analysis identifies a critical issue facing the Internet – that we must take the necessary steps to build out network capacity or potentially face Internet gridlock that could wreak havoc on Internet services,” said Larry Irving, co-chairman of the Internet Innovation Alliance. “It’s important to note that even if we make the investment necessary between now and 2010, we still might not be prepared for the next killer application or new internet-dependent business like Google or YouTube. The Nemertes study is evidence the exaflood is coming.”

The choke points will occur on the so-called last mile or so that connects businesses and residences to the fast fiber backbone of the Internet. Current in much of the U.S., the last mile infrastructure cannot support any type of broadband connections let alone the coming "exaflood."

AT&T engaged in digital infrastructure redlining, telecom prof says

Barry Orton, a University of Wisconsin at Madison telecommunications professor, says AT&T's actions show the big telco is engaged in digital redlining in Wisconsin.

The Wisconsin State Journal reports AT&T has deployed its fiber-copper hybrid U-verse infrastructure in parts of Racine and Milwaukee. But if the company decides to offer service in Madison or elsewhere, it won't announce the rollout, AT&T spokesman Jeff Bentoff told the newspaper. Rather, Bentoff said, AT&T will contact consumers individually through direct mail and door-to-door visits.
"When it 's available, we 'll let them know, " Bentoff said.

AT&T's rollout strategy shows the big telco wants to select the neighborhoods in which to offer advanced telecommunications services, Orton says, unlike cable agreements with local governments that typically require providers to serve the entire jurisdiction. "That 's what this is fundamentally about -- the ability to cherry-pick neighborhoods, " Orton said.

California study finds "clear connection between investing in broadband technology and job growth"

California stands to gain 1.8 million jobs and $132 billion of new payroll over the next 10 years with a 3.8 percent increase in the utilization of DSL and cable broadband Internet services, according to a study released today by the Sacramento Regional Research Institute (SRRI).

“There is a clear connection between investing in broadband technology and job growth,” said Dr. Kristin Van Gaasbeck, Assistant Professor of Economics at California State University, Sacramento and one of the authors of the report.

The study used statistical models as well as economic and broadband usage data from 2001 through 2005 to analyze 24 major regions of California and project future growth. It projected three levels of annual growth of the percentage of the adult population using broadband: a .2 percent annual increase, 3.8 percent increase and a 7.6 percent increase. Under the latter growth scenario, 2.2 million jobs would be created in the state representing $267 billion in new payroll.

Here are some key excerpts from a summary of the SRRI study:

SRRI’s analysis shows that this migration and the growth in broadband use appears to have had a positive and significant effect on employment and payroll in the state. Economic theory would suggest that increased investment in the deployment and, sequentially, the use of broadband has the potential to generate incremental benefits to many of the state’s regions and California overall.

All regions of the state could benefit from an incremental boost in jobs and total payroll with increased broadband use, but the magnitude depends on the local economic conditions
and unique distribution of Internet connections.

Unfortunately, that unique distribution of Internet connections currently leaves sizable areas of the state without access to cable or DSL broadband. AT&T, which funded the SRRI study and provides the bulk of DSL broadband service in California, bears a large degree of responsibility since it has effectively abandoned these areas, offering them only inferior satellite sub-broadband service, which notably wasn't included in the SSRI study.

Four months ago, a study by the Public Policy Institute of California revealed sharp differences among regions of the state when it comes to broadband access, ranging from under 30 percent of households in the Sierra Nevada (21%) and northern part of the state (29%) to just over 50 percent in the San Francisco Bay Area (51%) and the greater Los Angeles area (52%). The PPIC study recommended the California Emerging Technology Fund should focus on broadband deployment in rural areas.

The SRRI report comes as Gov. Arnold Schwarzenegger's Broadband Task Force nears completion of a one year study to find ways to remove barriers to broadband access, identify opportunities for increased broadband adoption and enable the creation and deployment of new advanced communication technologies.

Reverse regulation and the race to the bottom

This excerpt from the Jackson, Tennessee Sun once again reveals the real competition between the telcos and cable companies isn't about who can get the most customers with upgraded infrastructure that's able to provide advanced telecommunications and video services. Instead, it's just the opposite in the perverse state of today's wire line telecommunications industry. It's a battle in which the telcos and cable companies compete to serve the narrowest geographical base of potential customers while devising rules to force the other guy to serve the broadest possible base. Call it reverse regulation. In most industries, businesses want regulation that allows them to reach more -- not fewer -- customers. Not in wire line telecommunications, in which the players are engaged in a race not to the top, but to the bottom. (Incidentially, Sen. Ketron is dreaming if he truly believes AT&T plans to roll out its fiber/copper hybrid project U-Verse infrastructure in rural areas. U-Verse is targeted exclusively to select urban/suburban areas.)

By using its existing infrastructure, AT&T could reach smaller rural communities that do not have, and may never have, cable service because of their size, said state Sen. Bill Ketron, R-Murfreesboro. Ketron is the main sponsor of the cable legislation. The bill does not ask for any state funding for AT&T.

"The faster we get broadband into our rural communities, the faster those communities can be connected to the world," Ketron said. "Not only from our children in education in being connected but in providing the economic link to industrial development to those communities."

(Tennessee Cable and Telecommunications Association Executive Director )Briggs argues otherwise.

"They have said they intend to serve 70 communities, and there are over 500 to 600 franchises," Briggs said, "so right there it tells you they do not intend to serve everyone."

Tennessee broadband build out bloodbath predicted for 2008 legislative session

Tennessee state Senator Tim Burchett of Knoxville is predicting there will be a “bloodbath” in the 2008 legislative session as lawmakers once again entertain AT&T's request to preempt local governments and put the state in charge of broadband franchises that include delivery of high bandwidth IPTV video service.

Local governments won out this year when they convinced lawmakers Ma Bell was trying to avoid local government demands that AT&T build out its infrastructure to serve all of their residents and businesses. AT&T doesn't want to make that investment and hopes legislation making the state government the sole regulator will allow it to avoid negotiating with local governments.

“We believe that [the AT&T legislation] weakens consumer protections because there are no build-out requirements,” Carole Graves, communications director for the Tennessee Municipal League, told the Knoxville News Sentinel in this article via Free Press.