Wednesday, November 19, 2014

Connecticut consumers squawk over poor Internet service quality from Frontier

More than a decade ago, AT&T was looking to offer TV programming via Internet protocol (IPTV) as part of its U-verse branded triple play service offering. To deliver that bandwidth intensive service, rather than replace its decades old copper plant designed to deliver what's referred to as "plain old telephone service" or POTS with modern fiber to the premise infrastructure, AT&T instead opted to soup up its Digital Subscriber Line (DSL) service to a more robust version, VDSL.

The initiative, dubbed by AT&T as Project Lightspeed, is a hybrid design that brings fiber to field distribution units. Customer premises are connected to those units using the existing POTS copper infrastructure. This is the proverbial weak link in the chain given the often deteriorated condition of the copper pairs in these cables.

That weak link may now be coming home to roost in Connecticut for Frontier Communications, which purchased AT&T's wireline operations in the state earlier this year. Arstechnica reports complaints about Frontier's service have gone through the roof and state regulators and officials are scheduling hearings.

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