AT&T bungles bundle, loses business

AT&T is big on business bundles. Problem is, it can't seem to deliver them. Last week, your blogger successfully placed an order for a bundled package of an unlimited local and long distance business line conbined with AT&T's DSL Pro level service. The AT&T sales rep said the DSL service -- which she said is a new product offering called "DSL Red" -- would be provided via a remote terminal.

Turns out that while the rep was extremely courteous and helpful -- one of the best encounters I've had with telephone sales or service people -- she was sadly misinformed according to an AT&T account rep who called to say the order couldn't be fulfilled.

No such product; no DSL service. No bundle. No deal.