Frontier Communications customers in West Virginia are part of a filed class-action lawsuit alleging the phone company has violated the state’s Consumer Credit and Protection Act for failing to deliver the high-speed Internet service it promises.
The lawsuit, filed in Lincoln County Circuit Court, claims Frontier is advertising fast Internet speeds up to 12Mbps, but often delivers far less than that, especially in rural areas where the company is accused of throttling broadband speeds to less than 1Mbps. The suit also alleges Frontier’s broadband service is highly unreliable.
Frontier Faces Lawsuit in West Virginia Alleging False Advertising, Undisclosed DSL Speed Throttling • Stop the Cap!
Another exhibit in the case demonstrating how the United States has thoroughly bungled telecom infrastructure deployment and regulation under the Clinton, Bush and Obama administrations, creating lack of access and uncertainty. It also illustrates the moral hazard associated with excessive (and lazy) policymaker reliance on telecom provider promises relative to service availability and quality.
Instead of devoting resources to litigating how many bits and bytes constitute "broadband," we should be developing plans to construct fiber to every American home and place of business -- work that should have been started two decades ago.