Broadband Expert Survey of US Consumers Finds 94% Believe They Are Overpaying for Their Broadband Service - Houston Chronicle
In a nationwide survey of more than 30,000 online consumers conducted by Broadband Expert, an overwhelming majority of respondents -- 94% -- believe they are paying too much for their broadband package and more than 25% have only one Internet provider to choose from. Of those surveyed 77% of respondents said they would like an easy apples-to-apples solution to be able to compare plans and prices when choosing a provider.Americans aren't going to get the kind of market they want until the business model changes. Due to high barriers to entry, it's not practical to have competing telecommunication infrastructure any more than it is to have competition for other types of infrastructure like roads and highways. What's needed is publicly or consumer owned open access telecommunications infrastructure where service providers compete on price and service.
When asked about the ease of currently shopping for and comparing plans, 35% are totally discouraged by the complexity of comparing carriers on multiple websites. Even more alarming one-third of Americans do not know where to even start to shop for and compare broadband prices and services.
“Based on our online survey, it is clear that American consumers are frustrated with the amount they are being charged for internet access and are looking for an easy way to shop for and compare digital services such as Internet, TV and phone,” said Rob Webber, CEO, Broadband Expert. Webber goes on to say that he believes “like for like comparison of internet service providers and their packages helps encourage competitive pricing and better deals for consumers”.