Saturday, July 15, 2006

Cable providers outscore telcos for basic phone service

On June 27, your blogger suggested Comcast has a competitive opportunity in El Dorado County to overtake AT&T by offering both broadband Internet access as well as digital voice telephone service. (See Regulatory uncertainty creates "double play" opportunity for Comcast expansion)

Blogger Preston Gralla cites a consumer survey by J.D. Power & Associates that finds cable providers outscored telcos in customer satisfaction for voice telephone service. Gralla questions the long term viability of the telcos if they cannot compete with cable operators when it comes to their core service of providing standard telephone service. That caveat applies doubly in El Dorado County, where AT&T draws complaints for unreliable phone service while also not providing high speed wire line Internet connectivity to large areas of the county, leaving thousands of residents and business owners stranded on the wrong side of the digital divide.

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